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Unable to import data when the 'Show lowest subaccount only' preference is active Object reference not set to an instance of an object The QuickBooks administrator must grant an application permission to access a QuickBooks company data file for the first time You may receive more specific error messages when attempting to import to Fathom from QuickBooks Desktop, including: If the import remains unsuccessful, you may be encountering one of the additional troubleshooting issues listed below. The Fathom Desktop Connector will once again appear on the Integrated Applications list in QuickBooks, as expected.įollow the steps to import the QuickBooks Desktop file into Fathom with the Fathom Desktop Connector. This will allow the Desktop Connector to connect to the QuickBooks file for a successful upload. When you attempt to upload the company file with the Desktop Connector, you'll notice that the QuickBooks icon will start to flash orange after you ' Add Files' and select the QuickBooks company file.Ĭlick on the QuickBooks icon and you should see window allowing you to grant permissions for the Desktop Connector to read the QuickBooks file. If you are having trouble connecting to QuickBooks, then we recommend the following troubleshooting steps: When you add a file using the Fathom Desktop Connector and locate it on your computer, you need to have the exact same file open in QuickBooks at the same time for the initial connection to succeed. 💡 Pro Tip: For general usage and first time connections, please see our article on Importing from QuickBooks Desktop. To import or update company data from QuickBooks Desktop you can use the Fathom Desktop Connector. The QuickBooks Desktop application allows third party applications to connect and extract financial data. Troubleshooting the Connection between Fathom and QuickBooks Desktop Troubleshooting the connection between Fathom and QuickBooks Desktop If you are having any trouble downloading or starting the Fathom Desktop Connector please read our article on troubleshooting the desktop connector. ❗ Note: This article provides a series of troubleshooting steps designed to help if you are unable to connect to the the QuickBooks company file.